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FAQs - QBO

Updated over a year ago

All questions DesignerLink users have asked, answered below:

What characters are accepted in DesignerLink? And Quickbooks Online?

Within all fields in DesignerLink, we will highlight directly below that field in red, if a character you used, is not compatible with QBO.

For Quickbooks Online complete list of accepted characters, please visit this link.

QBO Error: Sync Failed. Please re-authorize the app and continue

The connection between DesignerLink and Quickbooks Online has been lost.

Instructions to fix this error:

  1. Log in to the DesignerLink software

  2. Click user name in upper right, which is a drop down showing 'my profile' and 'logout'

  3. Select 'my profile'

  4. In the page you are directed to, click into the QBO logo (in bottom left corner)

  5. Open the QBO account in a separate tab in the same internet browser

  6. In the QBO connect page in DesignerLink, click 'connect with QB'

  7. A pop up window will appear, where you will then select the client's QBO account

  8. Select 'Authorize', which will show in the pop up window

  9. If the connection was successful, the window will say that you are connected

QBO Error: Attempt to de-reference a null object

This means that a value on an item is null/blank:

Instructions to fix this error:

  1. Review the items on the document(s) you are trying to sync, and locate any that have a ‘net cost’ of null/blank.

  2. Update the net cost to have a value (if null/blank, replace with 0)

QBO Error: Stale Object Error

This means that either an Estimate / Purchase Order / Invoice is out of sync with QBO.

Instructions to fix this error:

  1. Select the Estimate / Purchase Order / Invoice which is out of sync

  2. Click 'Force Update' button to update the record from DesignerLink to QBO. Please note this will overwrite changes in QBO.

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